Terms of Service

We are Resido Technologies (‘Company’, ‘we’, ‘us’, or ‘our’), a company registered in India with its registered office at House No. 04, 2nd Main, 4th Cross, Ward No. 07, Anjani Extension, Chintamani, Karnataka 563125.

We operate the website https://app.residotech.com (the ‘Site’), the mobile application Resido (the ‘App’), as well as any other related products and services that refer or link to these legal terms (collectively, the ‘Services’).

Resido is a mobile application designed to digitize and streamline hostel mess management for students of enrolled educational institutions. It enables you to view and pay mess bills, apply for rebates, manage your profile, assist peers with payments, and interact with administration — all through a secure, modern mobile platform.

You can contact us by phone at 8310071494, email at [email protected], or by mail to House No. 04, 2nd Main, 4th Cross, Ward No. 07, Anjani Extension, Chintamani, Karnataka 563125, India.

We will notify you of any material changes to these Legal Terms by posting a prominent announcement within the mobile application. Changes are effective immediately upon posting. The Services are intended for users who are at least eighteen (18) years of age, or at least sixteen (16) years of age with verifiable consent from a parent or legal guardian.

Table of Contents

1. Our Services
2. Intellectual Property Rights
3. User Representations
4. User Registration
5. Purchases and Payment
6. Subscriptions
7. Refund Policy
8. Software
9. Prohibited Activities
10. User Content and Contributions
11. Contribution Licence
12. Mobile Application Licence
13. Third-Party Account Integration
14. Services Management
15. Privacy Policy
16. Term and Termination
17. Modifications and Interruptions
18. Governing Law
19. Dispute Resolution
20. Corrections
21. Disclaimer
22. Limitations of Liability
23. Indemnification
24. User Data
25. Electronic Communications, Transactions, and Signatures
26. Institutional Authority
27. Third-Party Payment Processing and Refunds
28. Peer-to-Peer Friend Transactions
29. Device Security and Limitations
30. AI Chatbot Disclaimer
31. Multi-Institutional Scope
32. Account Deletion and Data Portability
33. Biometric Authentication
34. Force Majeure
35. Feedback and Suggestions
36. Service Availability and Maintenance
37. Notification and Communication Consent
38. Retention of Financial Records
39. Miscellaneous
40. Contact Us

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. Intellectual Property Rights

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’). Our Content and Marks are protected by copyright and trademark laws and treaties around the world. The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use only.

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use. No part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. For permission requests, contact: [email protected]. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (‘Submissions’), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You are solely responsible for your Submissions and agree to reimburse us for any losses arising from your breach of this section, any third party’s intellectual property rights, or applicable law.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor or have obtained verifiable parental or guardian consent; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Purchases and Payment

We accept the following forms of payment: Visa, Mastercard, Debit Cards (including RuPay), UPI, Net Banking, and Wallets. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. All payments shall be in Indian Rupees (INR). You authorise us to charge your chosen payment provider for any amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment, and to refuse any order placed through the Services.

6. Subscriptions

Billing and Renewal

Subscriptions will not be renewed automatically. We will contact you by email prior to expiry to ask if you wish to renew your subscription. If your subscription is managed through Google Play Billing, the renewal terms and auto-renewal settings are governed by Google Play’s policies, which you can manage directly through your Google Play account.

Cancellation

You can cancel your subscription at any time by contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected].

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

7. Refund Policy

7.1 Subscription Fees: Refunds for the App’s annual access subscription fee are governed by the refund policies of the Google Play Store. Direct refund requests for subscriptions should be submitted through Google Play.

7.2 Mess Bill Payments: Payments made towards hostel mess dues are processed directly through third-party payment gateways to the institution’s bank account. We do not hold these funds and cannot issue refunds for mess bill payments. Any disputes or refund requests regarding mess bill payments must be directed to the Hostel Administration or Mess Committee.

7.3 Failed Transactions: In the event of a failed transaction where money has been debited from your account, the refund process is handled by the respective banking partner (HDFC Bank/Juspay) in accordance with their policies. Refunds typically take five (5) to seven (7) business days but may vary.

7.4 We will make reasonable efforts to assist in resolving payment disputes but are not responsible for the timeline or outcome of refund processing by third parties.

8. Software

We may include software for use in connection with our Services. If such software is accompanied by an end user licence agreement (‘EULA’), the terms of the EULA will govern your use of the software. If no EULA is provided, then we grant to you a non-exclusive, revocable, personal, and non-transferable licence to use such software solely in connection with our Services and in accordance with these Legal Terms. Any software and related documentation is provided ‘AS IS’ without warranty of any kind. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.

9. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorised framing of or linking to the Services.
• Upload or transmit viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use of the Services.
• Engage in any automated use of the system, including data mining, robots, or similar data gathering tools.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Upload or transmit any material that acts as a passive or active information collection or transmission mechanism.
• Interfere with, disrupt, or create an undue burden on the Services or connected networks.
• Harass, annoy, intimidate, or threaten any of our employees or agents.
• Attempt to bypass any measures of the Services designed to prevent or restrict access.
• Copy or adapt the Services’ software, including but not limited to HTML, JavaScript, Kotlin, or other code.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software making up a part of the Services.
• Use, launch, develop, or distribute any automated system, including any spider, robot, cheat utility, scraper, or offline reader that accesses the Services.
• Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users for the purpose of sending unsolicited email.
• Use the Services as part of any effort to compete with us or for any revenue-generating endeavour or commercial enterprise.
• Use the Services to advertise or offer to sell goods and services.
• Sell or otherwise transfer your profile.
• File fraudulent or baseless chargebacks or disputes for legitimate mess bill payments processed through the Services.
• Submit false or misleading data regarding mess attendance or leave applications to avoid payment for meals actually consumed.
• Use the ‘Friend Actions’ feature on behalf of another user without their express consent and authorisation.
• Access the App on a device that has been rooted, jailbroken, or modified to bypass the operating system’s security limitations, or use emulators to mask device identity.
• Harass, annoy, intimidate, or threaten student representatives, mess committee members, or volunteers associated with the operation of the Services.
• Manipulate device date and time settings to circumvent time-sensitive restrictions, including rebate application deadlines or diet change windows.
• Share, sell, or transfer your account credentials to allow third parties to access the Services without paying the required subscription fees.
• Intercept, decode, or manipulate network traffic between the App and payment gateways, including attempting to replay payment sessions or forge transaction signatures.
• Use external devices or screen mirroring software to capture or record content from the App where screenshot protection is active.
• Intentionally provide false profile information to manipulate billing calculations or gain unauthorised access to facilities.
• Attempt to access or activate developer options, debug modes, or demo instances of the Services not intended for public use.
• Use a VPN, proxy server, or any other mechanism to mask your identity or device information while initiating or processing payment transactions.
• Register more than one account per person, or use multiple accounts to circumvent restrictions, evade bans, or abuse any feature.
• Exploit the AI chatbot assistant to extract system-level information or conduct prompt injection attacks designed to manipulate the chatbot’s behaviour.
• Access the Services from geographic locations outside India without prior disclosure, especially during payment transactions.
• Deliberately trigger rate-limiting or security lockout mechanisms to disrupt service for yourself or others.
• Submit false or manipulated diet change requests to alter billing calculations or gain access to dietary categories for which you are not eligible.
• Falsify loan or financial aid status, or manipulate loan deduction data to reduce or eliminate legitimate mess bill charges.
• Exploit the home screen widget functionality to extract, display, or transmit account data in a manner not intended by the application’s design.
• Attempt to inject, alter, or manipulate data transmitted between the Application and its servers, including replay attacks on payment sessions or forging webhook signatures.

10. User Content and Contributions

We may provide you with the opportunity to create, submit, post, display, transmit, or broadcast content and materials through the Services, including text, feedback, support ticket messages, rebate application details, or other material (collectively, ‘Contributions’). Contributions may be viewable by authorised administrative users and will be treated in accordance with our Privacy Policy. When you create or make available any Contributions, you represent and warrant that your Contributions are original to you; do not infringe the proprietary rights of any third party; are not false, inaccurate, or misleading; are not unsolicited advertising or spam; are not obscene, defamatory, or otherwise objectionable; do not violate any applicable law; and do not violate the privacy or publicity rights of any third party. Any use of the Services in violation of the foregoing may result in termination or suspension of your rights to use the Services.

11. Contribution Licence

You and the Services agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices. By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you. We do not assert any ownership over your Contributions and you retain full ownership of all intellectual property rights associated with your Contributions.

12. Mobile Application Licence

Use Licence

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, strictly in accordance with these Legal Terms. You shall not: (1) decompile, reverse engineer, disassemble, or decrypt the App; (2) make any modification or derivative work from the App; (3) violate any applicable laws in connection with your access or use of the App; (4) remove or alter any proprietary notice posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavour not intended in its design; (6) make the App available over a network permitting access by multiple devices or users simultaneously; or (7) use the App for creating a competitive product or service.

Android Devices

The following terms apply when you use the App obtained from Google Play: (1) the licence is limited to a non-transferable licence to use the application on a device that utilises the Android operating system; (2) we are responsible for providing maintenance and support services with respect to the App as specified in these Legal Terms, and Google Play has no such obligation; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify Google Play for a refund of the purchase price, if any; and (4) you acknowledge and agree that Google Play is a third-party beneficiary of the terms of this mobile application licence.

13. Third-Party Account Integration

As part of the functionality of the Services, you may link your account with your existing Google account by allowing us to access your Google Account as permitted under Google’s terms of service. By granting us access to your Google Account, you understand that we may access, make available, and store your name, email address, and profile picture from your Google Account. Your relationship with Google is governed solely by your agreement(s) with Google. You can deactivate the connection between the Services and your Google Account by contacting us using the contact information below.

14. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Legal Terms, including reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof; (4) remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property.

15. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy at https://app.residotech.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. The Services are hosted in India and the United States. Through your continued use of the Services, you expressly consent to have your data transferred to and processed in India and the United States.

16. Term and Termination

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

17. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems requiring maintenance, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time without notice to you. We have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

18. Governing Law

These Legal Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Resido Technologies and yourself irrevocably consent that the courts of India shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.

19. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms shall be referred to and finally resolved by arbitration in accordance with applicable Indian arbitration rules. The number of arbitrators shall be one (1). The seat of arbitration shall be Madikeri, Kodagu District, Karnataka, India. The language of the proceedings shall be English. The governing law shall be the substantive law of India.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. No arbitration shall be joined with any other proceeding; there is no right or authority for any Dispute to be arbitrated on a class-action basis or in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The following Disputes are not subject to the above provisions: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief.

20. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

21. Disclaimer

22. Limitations of Liability

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us.

24. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

25. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

26. Institutional Authority

You acknowledge that the App is a facilitator for managing hostel mess services. In the event of any discrepancy between the data displayed on the App (including bill amounts, rebate status, or attendance records) and the official records maintained by the Hostel Administration or Mess Committee, the official records shall prevail. The Company bears no liability for administrative errors, fines, or disciplinary actions resulting from such discrepancies. Institution-specific policies regarding mess management, billing rates, rebate approval criteria, fine structures, and other administrative matters are determined exclusively by the respective institution’s Hostel Administration and are outside the Company’s control.

27. Third-Party Payment Processing and Refunds

27.1 The App processes two distinct types of payments: (a) Service Subscriptions — annual access fees for the App, refunds for which are governed by Section 7; and (b) Mess Bill Payments — processed directly through third-party payment gateways (HDFC SmartGateway, Juspay, and any additional gateway partners) to the institution’s bank account. The Company does not hold these funds and cannot issue refunds for mess bill payments.

27.2 All financial transactions are processed by authorised third-party payment gateways. The Company does not directly process, store, or have access to your full payment card details, bank credentials, or UPI PIN at any time.

27.3 Payment amounts displayed within the App are determined by the relevant Hostel Administration. The Company facilitates the digital collection of these amounts and does not set, determine, or have authority over the billed amounts.

27.4 Digital payment receipts generated by the App are provided for personal record-keeping purposes only and do not constitute official tax invoices or financial certificates issued by the institution.

27.5 You must ensure that you have sufficient funds in your chosen payment method before initiating any transaction. The Company is not responsible for charges, overdraft fees, or penalties imposed by your bank as a result of insufficient funds during a transaction attempt.

28. Peer-to-Peer Friend Transactions

The ‘Friend Actions’ feature allows you to pay bills or apply for rebates on behalf of other users. You acknowledge that such actions are voluntary and irreversible by the App. The Company accepts no responsibility for resolving disputes between users regarding reimbursements, mistaken payments, or unauthorised rebate applications initiated through this feature. Both parties involved in any peer-assisted transaction bear full responsibility for verifying the accuracy and intent of the action before it is executed.

29. Device Security and Limitations

29.1 To ensure the security of financial transactions, the App maintains comprehensive device integrity and security checks. We reserve the right to immediately terminate or suspend access to the Services without notice if we detect that your device is rooted, jailbroken, runs on an emulator, or has otherwise been modified to bypass standard operating system security protocols. These checks include, but are not limited to, detection of root access, Magisk, Xposed Framework, Frida injection tools, debugging tools, hooking frameworks, VPN or proxy connections during payment flows, and other RASP measures.

29.2 The App permits a maximum of three (3) registered devices per user account. Attempting to register additional devices beyond this limit will be automatically restricted. The Company reserves the right to deregister devices or terminate active sessions if suspicious or unauthorised activity is detected on your account.

29.3 You are responsible for maintaining the confidentiality of your account credentials, including your email address, password, and any linked authentication methods. You must not share your login credentials, authentication links, or one-time passwords with any other individual.

29.4 You must notify the Company immediately upon becoming aware of any unauthorised use of your account or any security breach. The Company will not be liable for any loss or damage arising from your failure to comply with this obligation.

30. AI Chatbot Disclaimer

30.1 The Services include an AI-powered chatbot assistant designed to provide automated support and answer general queries related to hostel mess operations.

30.2 The AI chatbot provides informational responses only and does not constitute official administrative, financial, or legal advice. Responses generated by the chatbot may be inaccurate, incomplete, or outdated.

30.3 You should verify all critical information provided by the AI chatbot (including bill amounts, payment deadlines, rebate policies, and institutional rules) through official channels or by contacting the Hostel Administration directly.

30.4 The AI chatbot does not have the ability to process payments, modify your account data, approve rebates, or perform any transactional operations on your behalf.

30.5 Conversations with the AI chatbot may be logged and analysed for the purpose of improving the quality and accuracy of the Service. No personally identifiable information from chatbot interactions will be shared with third parties.

30.6 The Company will not be held liable for any loss, damage, penalty, or adverse outcome resulting from your reliance on information provided by the AI chatbot.

31. Multi-Institutional Scope

31.1 The Services are designed to serve multiple educational institutions and their hostel administrations. Your account, data, and transactions are scoped to the specific institution to which you are enrolled and registered within the App.

31.2 The Company is not responsible for institution-specific policies, rules, or decisions regarding mess management, billing rates, rebate approval criteria, fine structures, or any other administrative matter. Such policies are determined exclusively by the respective institution’s Hostel Administration.

31.3 Service availability, features, and billing configurations may vary between institutions based on their individual agreements with the Company.

32. Account Deletion and Data Portability

32.1 You may request deletion of your account and associated personal data by contacting us at the email address provided in the Contact Us section, or through the account deletion mechanism provided within the App.

32.2 Upon receiving a valid deletion request, we will delete your personal data within thirty (30) days, except for financial transaction records and audit logs, which may be retained for up to seven (7) years as required by applicable Indian laws, including the Information Technology Act, 2000 and applicable tax regulations.

32.3 Deletion of your account is irreversible and will result in the permanent loss of access to your payment history, rebate records, and support ticket history within the App.

32.4 The Services do not currently offer data export or portability functionality. If you require copies of your financial records prior to account deletion, please contact the Hostel Administration or download available receipts through the App before initiating the deletion process.

33. Biometric Authentication

33.1 The App may offer biometric authentication (fingerprint or facial recognition) as an optional additional security layer to protect access to your account and sensitive payment information.

33.2 Biometric data is processed entirely on your device using the device manufacturer’s hardware and operating system. The Company does not store, transmit, collect, or have access to your biometric templates at any time.

33.3 Biometric authentication can be enabled or disabled at your discretion through the App’s settings. It is provided as a convenience feature and does not replace your primary authentication credentials.

33.4 The Company assumes no responsibility for failures, false rejections, or unauthorised access resulting from device-level biometric authentication. Users who experience biometric issues should use alternative authentication methods available within the App.

34. Force Majeure

The Company will not be held liable for any failure or delay in performing its obligations under these Legal Terms where such failure or delay results from circumstances beyond the Company’s reasonable control, including but not limited to: natural disasters, pandemics, epidemics, government orders or regulations, infrastructure failures, power outages, internet service disruptions, cyberattacks, telecommunications failures, strikes, or actions of any regulatory authority. During any such event, the Company’s obligations under these Legal Terms will be suspended for the duration of the force majeure event.

35. Feedback and Suggestions

If you provide us with any feedback, feature requests, or suggestions regarding the App (‘Feedback’), you hereby assign to us all rights in such Feedback and agree that we shall have the right to use and fully exploit such Feedback and related information in any manner we believe appropriate, without any obligation of confidentiality, attribution, or compensation to you.

36. Service Availability and Maintenance

We reserve the right to temporarily suspend or restrict access to the App for maintenance, upgrades, or security patches without prior notice. You acknowledge that technical downtime may occur, and you remain responsible for adhering to all institutional deadlines (such as bill payment due dates) using alternative methods provided by the Hostel Administration if the App is unavailable.

37. Notification and Communication Consent

37.1 By creating an account, you consent to receive critical service-related communications (including bill generation alerts, rebate status updates, payment confirmations, and security notices) via push notifications and email.

37.2 You may manage your notification preferences for certain categories through the App’s settings. However, certain critical notifications — including security alerts, payment confirmations, payment failure warnings, and account-related notices — cannot be disabled, as they are essential for the safe and proper functioning of your account.

37.3 It is your responsibility to keep your device settings configured to receive these notifications. We are not liable for any fines, penalties, or missed deadlines resulting from your failure to receive or read these alerts due to disabled notifications, battery optimisation settings, or email filters.

37.4 The Company may also send periodic communications regarding important updates to these Legal Terms, changes to the Services’ features, or mandatory compliance notices. Opting out of such communications is not permitted while your account remains active.

38. Retention of Financial Records

If you choose to terminate your account, we will remove your personal profile information in accordance with our Privacy Policy. However, you acknowledge that all financial transaction records, mess bill histories, and rebate applications associated with your account will be permanently retained by us and the Hostel Administration for auditing, legal, and accounting purposes, for a period of up to seven (7) years as required by applicable law.

39. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.

40. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Resido Technologies
House No. 04, 2nd Main, 4th Cross
Ward No. 07, Anjani Extension
Chintamani, Karnataka 563125
India

Phone: 8310071494

Email: [email protected]