Resido is a campus hostel management platform that lets students pay mess bills digitally, view payment history, request rebates, and manage their hostel account — all from a mobile app or web browser.
Key features include: viewing and paying pending mess dues, checking full payment history, downloading PDF receipts, applying for meal rebates or leave, paying bills on behalf of a friend, and managing your profile.
The native Android app is available on the Google Play Store. iOS users can access the Resido Web App in Safari and add it to their Home Screen (Share → Add to Home Screen) for a native app-like experience.
Your profile and payment data is stored securely in an encrypted cloud database with strict security rules. We never sell your data to third parties. For full details, see our Privacy Policy.
Go to the 'Home' tab in the dashboard and tap 'Pay Now' next to a pending bill. You'll be securely redirected to our payment gateway, and after payment you're automatically redirected back to confirm the status.
Our payment gateway supports UPI (GPay, PhonePe, Paytm), Net Banking, Debit Cards, Credit Cards, and Wallets. Available options depend on your bank.
If a payment fails, Resido shows a failure screen with the reason. For payments where money was deducted but not reflected, wait 24 hours — if still unresolved, contact your hostel secretary or the developer via the Support page.
Yes. Enable 'Pay for Friend' in the Settings tab. Then go to the 'Pay Friend' section, search by your friend's registered email, select their pending bill, and proceed to payment.
Go to the 'Details' tab → find the cleared bill → expand it → tap 'Download Receipt'. A PDF is generated locally with a unique transaction ID and QR code for verification.
Resido uses an institution-pays model. Your institute subscribes on your behalf. There are four tiers — Free, Starter, Pro, and Enterprise — each with different feature sets and student limits. See our Pricing page for details.
One academic year (typically 12 months from activation date). Institutions can choose monthly or annual billing cycles with a 20% discount for annual subscriptions.
Yes! The Free tier supports up to 50 students with core modules (Billing, Payment, Notifications, Announcements). Perfect for small hostels looking to digitize.
To delete your account and all associated data, contact your Mess Secretary in person or via the Support page. They initiate deletion from the admin panel. Data is purged within 30 days per our Privacy Policy.
Yes, you can sign in on multiple devices simultaneously. The web app has a 30-minute idle session timeout for security. The Android app uses device-level biometric authentication.
'Pending' means the payment gateway received your payment but the webhook confirmation hasn't reached our server yet. This usually resolves within a few minutes. If it doesn't clear after 2 hours, contact support.
This happens after 30 minutes of inactivity (web) or when your authentication token expires. Sign out and sign back in. If it persists, clear browser cookies/cache or reinstall the Android app.
We handle the entire setup. After you sign up, we configure your hostels, mess rates, billing rules, and payment gateway. Students download the app and link their hostel — typically operational within 48 hours.
Most institutions are fully operational within 24–48 hours. We configure your hostels, mess rates, fine rules, and payment gateway. Student onboarding is self-service via the app.
Yes. The admin dashboard supports multiple hostels under one institute. Each hostel can have its own mess rates, billing schedules, and fine rules while sharing a single analytics view.
The admin dashboard provides real-time analytics including: collection rates, payment trends, defaulter lists, hostel-wise breakdowns, transaction logs, and exportable reports. All data is queryable through our advanced analytics engine for deep insights.
Absolutely! We offer a free demo where we walk you through the entire platform — admin dashboard, student app, billing engine, and analytics. No commitment required. Request one here.
Institutions get priority support with less than 4-hour response time for critical issues. We also provide onboarding assistance, billing configuration help, and ongoing platform guidance. Enterprise plans include a dedicated account manager.
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